Common Questions about Vacation Rental Homes
(Do you have a question that was NOT answered here? Contact us so that we can answer it for you. Mahalo!)
What amenities can I expect to find in the properties?
We've spared no expense on furnishings, fixtures, decor and linens in
our Ko Olina properties. Your luxurious "home away from home" is
complete with a fully outfitted kitchen, dishwasher with detergent,
washer/dryer with laundry detergent and dryer sheets, plenty of bath
towels and beach towels, beach chairs, beach toys, boogie board, surf
board (select properties), soap, shampoo, conditioner, hair dryers and
alarm clocks. Wi-fi internet access, flat screen TVs, DVD players, Cable
channels and unlimited Hawaii calling help to keep you connected. See a
list of amenities HERE.
What amenities does the gated Ko Olina Kai community have?
You will have access to a wide array of amenities and services,
including a community pool, children's pool, several barbecue areas, a
clubhouse, and cabanas. View a complete list of Ko Olina Amenities here.
Are these properties air conditioned?
Yes. Each of our properties has its own independent central air-conditioning system with wall-mounted digital thermostats.
How far is it to the Lagoons/Beach and what can we do there?
It is a reasonably short distance from our properties to the four
inviting oceanfront Lagoons. Drive time: 2-3 minutes. Bicycle time: 3-5
minutes. Walk time: 7-10 minutes. There is ample vehicle parking, but
the spaces can fill up. There is also golf cart parking available at the
beach parking lots. All 4 Ko Olina Lagoons are accessible by our guests
and are not restricted from use. The lagoons are ideal for sunbathing,
swimming, snorkeling, playing in the sand, reading a good book, walk
along the 1.5 mile path along the oceanfront, enjoying beachfront dining
at Kolohe's....and more! (Please observe all posted rules and remember
that while the beaches are very calm, it is important to keep a close
and watchful eye on young children playing near the ocean.)
How far is it to the Pool?
The 3BD Luxury Villa is very close to the pool and it is a short
1-minute walk from the front door to the pool entrance gate. The 4BD
Estate Home is further down the street, but the pool is still within
walking distance (approximately a 2-3 minute walk). There are 3 cabanas
and BBQ grills available on a first-come first-serve basis at the pool. A
separated shallow section of the pool is ideal for younger children who
do not yet swim independently. There are plenty of pool chairs and
you'll just need to bring beach towels from the vacation rental.
What are the rates and how does the reservation process work?
Visit our Rates and Availability section
for more details. Total reservation costs include the nightly rate, a
cleaning fee, Hawaii taxes and a refundable security deposit. The
security deposit is typically pre-authorized to a credit card 7-days
prior to check-in and the authorization is automatically released after
checkout as long there was no damage caused to the property. A minimum
stay of 4-nights is required except during peak-season (Nov. 21-Jan. 6),
when a minimum 7-night stay is required. Reservations are accepted up
to one year in advance and we do book up months ahead of time so Contact us today to secure your reservation dates!
Do you offer any kind of discounts?
We are happy to extend a 5% discount to members of the Military as well
as to any of the guests that have stayed at our properties in the past
and wish to return. On occasion we will offer limited-time offers and
discounts based on availability. Contact us today for a rate quote.
Is there a fitness center in Ko Olina?
Yes, but it is not free to the public and is a fee-based amenity. The Ko Olina Sports Club is open daily from 5am-10pm and is located adjacent to the world-renowned Ko Olina Golf Club.
Enjoy access to the Fitness Center, Tennis Center and Locker Rooms. The
nearby Ko Olina Golf Club Snack Bar is open 6am-6pm and serves healthy
beverages, fresh brewed Kona Coffee, light snacks, fresh-made breakfast
and dinner. Click HERE to learn more about the Sports Club pricing information.
What address can I use to map the property on Mapquest or Google Maps?
92-1000 Koio Drive, Kapolei, HI 96707 (This is not the actual
property address, but the location of the development within Ko Olina
where the vacation rentals are located). View an interactive aerial map of Ko Olina HERE!
Are there restaurants nearby?
Yes. Open the location map HERE
and simply click on a location letter for more details about local
restaurants and other Ko Olina Resort activities. You can also visit our
Restaurants and Treats section for a more comprehensive list.
Where can I find a list of popular activities and attractions?
Click HERE
to visit our Things To Do page, where we have compiled a long list of
island-wide activities and attractions. Each listing will eventually
include a short summary, the distance from Ko Olina as well as a web
link for more detailed information (this is still a work in progress though).
Where can I read the Guestbook comments from past visitors?
You can read all of our Guest Reviews HERE or you can mouse-over the "Rentals" tab above and then click on "Read Guest Reviews".
How far is the property from....?
See the Things To Do section of our website for more information about how far shops, restaurants and attractions are from these Ko Olina properties.
Are golf carts allowed in Ko Olina and are they a good way to get around?
Yes, Ko Olina is a golf community and does allow the use of golf carts.
They are indeed a fun way to get around, to go to the beach, to the
pool, a restaurant or to just get out for some fresh air. We do not
provide golf cart rentals due to the potential liability involved. (Please
note: All guests are responsible for any damage caused to the property
by golf carts or other vehicles and may be subject to the loss of
security deposits and may incur additional charges should such damages
occur)
Do we need to have a car and, if so, where can we park?
Yes, you will need a rental car. At the 4 BD Estate Home there is a
2-car garage and driveway that can be used for parking. At the 3 BD
Luxury Villa there is a 1-car garage and driveway for parking. Any
additional cars must have a GUEST PARKING PASS and park in designated
guest parking areas only. Guest parking passes must be obtained in
person from the HOA office right next to the pool. They are open during
regular business hours. (Please make sure you park in the correct
places and do n ot block any neighboring driveways or garages as most of
the neighbors are full-time residents.)
Is there a recommended airport shuttle or airport transportation?
Yes, we recommend A&R Tours that operates locally out of Ko Olina.
They have great service, reasonable prices and can pick-up or drop-off
at the airport. Please contact them ahead of time to schedule
transportation for anyone in your group that may need it. You can reach
Allen at 808-677-0704. Click HERE to open their PDF brochure.
Miscellaneous answers:
Check-in is after 4pm and check-out is before 10am. An early check-in
or a late checkout is not guaranteed and is based on availability.
The vacation rentals are 100% smoke-free, inside and out. If you or
anyone in your group smokes, we advise you to find other accommodations.
We have a strict "No Party Policy" which means that guests are to
keep the noise to a minimum and to ensure that they are being respectful
to the full-time neighboring residents in the area. We want our guests
to have fun and enjoy themselves, but to not let anything get out of
hand.
There is a fixed phone line in each property with unlimited local
calling included. High-speed wireless Internet access is also available
at no additional cost, but remember to bring your own computer (BYOC)!
Guests can book both properties, if desired. Contact us for more information about that.
We do not offer trades for time in our properties for time in your vacation rental.
Misc:
Future additions to the FAQs page that we are working on.... MORE INFO
ON ACTIVITIES & ATTRACTIONS Fishing? (add picture of 600 lb. Marlin
fish guest caught)
WHY CHOOSE Ko Olina over other Hawaiian cities?
Why should we choose to stay in Ko Olina over Waikiki/Honolulu?
Why should we choose to stay in Ko Olina over the North Shore?
Why should we choose to stay in Ko Olina rather than another island?
Is it a quiet area? 
(Midway, UT)
(Do you have a question that was NOT answered here? Contact us so that we can answer it for you.)
What amenities can I expect to find in the properties?
We've spared no expense on furnishings, fixtures, decor and linens in
our Park City and Midway properties. Your luxurious "home away from
home" is complete with a fully outfitted kitchen, dishwasher with
detergent, washer/dryer with laundry detergent and dryer sheets, plenty
of bath towels, soap, shampoo, conditioner, hair dryers and alarm
clocks. Wi-fi internet access, flat screen TVs, DVD players, Cable
channels and unlimited local calling help to keep you connected.
What amenities does the Zermatt Resort offer?
You will have access to a wide array of amenities and services,
including indoor/outdoor pool, hot tubs, spa, wellness center, steam
room, dry sauna, tennis,
Are these properties air conditioned?
Yes. Each of our properties has its own independent central air-conditioning system with wall-mounted digital thermostats.
How far is it to the Pool, Spa and Wellness Center?
The indoor/outdoor pool, hot tubs, spa and wellness center are a short
two minute walk away to the west entrance of the main Zermatt Resort
building. The pool and hot tubs are accessed on the 1st floor, the Spa
is on the 2nd floor and the Wellness Center is on the 3rd floor.
What are the rates and how does the reservation process work?
View each property listing for more details on the rates. Total
reservation costs include the nightly rate, a cleaning fee, Utah
accommodation taxes and a refundable security deposit. The security
deposit is typically pre-authorized to a credit card 7-days prior to
check-in and the authorization is automatically released after checkout
as long there was no damage caused to the property. Reservations are
accepted up to one year in advance and we do book up months ahead of
time so Contact us today to secure your reservation dates!
Do you offer any kind of discounts?
We are happy to extend a 5% discount to members of the Military and a
10% discount to any of the guests that have stayed at our properties in
the past and wish to return. On occasion we will offer limited-time
offers and discounts based on availability, but otherwise are rates are
as stated on the website and the property listing sites. Contact us today for a rate quote.
Will we have access to a fitness center?
Yes, guests at our Zermatt Luxury Townhome are granted access to the
Zermatt Resort Wellness Center, located on the 3rd floor of the main
Zermatt Resort building, a short two minute walk from the property.
What address can I use to map the property on Mapquest or Google Maps?
800 Bigler Lane, Midway, Utah, 84049 (This is not the exact
property address, but will take you to the Zermatt Resort, right around
the corner from the property. The exact property address will be
provided after the reservation is finalized).
Are there restaurants nearby?
Yes. There are a number of restaurants in Midway as well as in nearby Heber City and Park City. Check out our Local City Guides page for more details.
Where can I find a list of popular activities and attractions?
Click HERE
to visit our Local City Guides page, where we will be combining a long
list of nearby activities, attractions, shopping and dining options.
Where can I read the Guestbook comments from past visitors?
Coming soon.
How far is the property from?
Coming soon.
Do we need to have a car and, if so, where can we park?
A rental car is recommended. The property has a 2 car deep garage, room
in the driveway for one vehicle and there is nearby guest parking
available upon request as well.
Is there a recommended airport shuttle or airport transportation?
Coming soon.
Miscellaneous answers:
Check-in is after 3pm and check-out is before 11am. An early check-in
or a late checkout is not guaranteed and is based on availability.
Please inquire for more details.
The vacation rentals are 100% smoke-free, inside and out. If you or
anyone in your group smokes, we advise you to find other accommodations.
We have a strict "No Party Policy" which means that guests are to
keep the noise to a minimum and to ensure that they are being respectful
to the full-time neighboring residents in the area. We want our guests
to have fun and enjoy themselves, but to not let anything get out of
hand.
There is a fixed phone line in each property with unlimited local
calling included. High-speed wireless Internet access is also available
at no additional cost, but remember to bring your own computer (BYOC)!
We do not offer trades for time in our properties for time in your vacation rental.
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