Terms and Conditions

Please read BEFORE completing your reservation. Questions? Call 801-382-7730
(View property-specific Terms & Conditions as part of the online reservation process.)

1.  CHECK-IN / CHECK-OUT POLICY.   Check-in time is after 3 p.m. (Local Time) and check out is 11 a.m. (Local Time). NO early check-in or late check-out is allowed unless paid for in advance or written permission is given by the Manager.  

2.  NON-SMOKING POLICY.   All rentals are NON-SMOKING vacation homes. Any evidence of smoking in a property will result in a $1,000 fee incurred for deep cleaning, ozone treatment, dry cleaning, painting and any other repairs required.

3.  PETS.   Pets are NOT allowed at the vacation homes.

4.  MINIMUM AGE REQUIREMENT.   We will not rent to vacationing persons under 25 years of age unless accompanied by an adult guardian or parent.

5. SECURITY DEPOSIT PROTECTION.   This Security Deposit Protection plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $1,500. Any damages that exceed $1,500 will be charged to the credit card on file. If, during your stay at one of our Rental Properties, an Insured Person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $1,500. Certain terms and conditions apply. Full details of the Security Deposit Protection coverage are contained in the Certificate of Insurance or Insurance Policy.  The Security Deposit Protection can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Murdock Vacation Rentals any amount payable under the terms and conditions of the Security Deposit Protection. Please contact Murdock Vacation Rentals directly if you do not wish to participate in this plan or assignment.

6.  DAMAGES.   You will be assessed for any damages to the property above and beyond what may not be covered by the Security Deposit Protection plan described above. This would include damage to:

a.  The property or its contents, beyond normal wear and tear.

b.  Linens / towels / bedding are lost or damaged. (Please do not take vacation home bath towels to the pool & fitness areas, where applicable. Pool towels are provided at the Zermatt Resort and Beach/Pool Towels are available in all Hawaii vacation rentals.)

d.  Stains on carpet or wood/tile floor damage.

7.  CANCELLATION POLICY.   Policies slightly vary between each vacation rental. View each vacation home listing page for more details. Early departure does not warrant any refund of fees paid.

The following general outline applies to all vacation homes:

a. A cancellation fee will be incurred for any cancellations made 61 days before check-in.

b. NO REFUNDS will be given for cancellations made within 60 days before check-in. If the property is able to be re-booked by another party then a refund will be issued and a cancellation fee will be incurred. (Fees vary by property)

c. To protect against cancellations caused by certain unforeseen events, we recommend that guests purchase Vacation Rental Insurance (see section below).

8.  CSA VACATION RENTAL INSURANCE.   How many of us could afford to lose the non-refundable part of our trip if something unexpected happened? Your vacation investment is protected when you buy CSA Vacation Rental Insurance, which covers you for trip cancellation, delay, and interruption. We have partnered with CSA Travel Protection to provide you with this important insurance and we highly recommend that you purchase the protection to safeguard against the unexpected.

We all want the trip we have planned to be the vacation of our dreams. No one wants that dream to turn into a nightmare, but unexpected events can happen! Troubles can occur when you least anticipate them, illness...medical emergencies...delayed flights [storms] and other severe weather. Forcing you to cancel or interrupt your trip, lose your vacation investment, and incur unplanned expenses.

For more information about CSA Travel Protection: Trip Cancellation; Trip Interruption; Travel and Baggage Delay and Emergency Assistance - visit: http://vacationrentalinsurance.com/MURDOCKV or call (866) 999-4018.

9.  RESERVATION CHANGES.  An additional $50.00 administrative fee will be charged for any changes to bookings after a formal Confirmation has been issued and initial payment has been received. All changes must first be approved by the Property Manager.

10.  MAXIMUM OCCUPANCY.   The maximum number of guests per property is limited to the number of persons allowed in the web listing. View each vacation home listing page for more details. 

11.  NO DAILY MAID & LAUNDRY SERVICE.   Daily maid and laundry service is NOT included in the rental rate, but can be arranged for an additional fee. The Cleaning Fee covers the post-departure clean only. Guests can do laundry using the washer/dryer in the vacation home (detergent and dryer sheets are provided). Additionally, each bathroom will have an initial supply of shampoo, conditioner and soap.

12.  PARKING.   Ample parking is available at each of our vacation homes. Some properties have private garages and others have outside parking. View each vacation home listing page for more details. Parking is typically limited to two (2) vehicles. Vehicles are to be parked in designated parking areas only and parking on the road is not permitted. Guests with more than two (2) vehicles must make prior parking arrangements with the Manager.

13.  STORM POLICY/ROAD CONDITIONS.   No refunds will be given for storms, weather delays or canceled flights. We do not offer any refunds due to road or traffic conditions. (See the Cancellation Policy and Vacation Rental Insurance sections above) 

14.  PLUMBING SYSTEMS.   Do not flush anything other than toilet paper. No feminine products should be flushed at anytime. Do not put grease or other non-food items in the garbage disposal, sinks, toilets or drains. Plungers are available in each vacation home and any serious leaks or plumbing concerns should be reported to the Manager immediately.

15. ILLEGAL ACTIVITIES.   Illegal substances and illegal activities are strictly prohibited in the vacation homes.

16.  TRANSIENT ACCOMMODATIONS.   As a tenant in a short-term transient vacation accommodation, the guest waives all rights he or she may have under the traditional Residential Landlord/Tenant Code in effect within each State.

17.  LIABILITY WAIVER.   All of the vacation rental properties offered by Murdock Vacation Rentals are privately owned; neither the owners nor the Manager are responsible for any accidents, injuries or illness that occurs while on the premises or associated facilities. The homeowners and property Manager are not responsible for the loss of personal belongings or valuables of the guest. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises by themselves, or others whom they invite to use the premises, and hereby waive any claims of liability or negligence against the homeowner and property Manager for any accidents, injuries or illness that occurs while on the premises or its facilities.

18.  GENERAL PROVISIONS.   Each Reservation Agreement shall be governed by and construed in accordance with the laws of the State in which the vacation home is located. No delay or omission on the part of Manager in exercising any right hereunder shall operate as a waiver of such right or of any other remedy under the Agreement. A waiver on any one occasion shall not be construed as a waiver of any such right or remedy on a future occasion. Guest agrees to reimburse Manager for all reasonable costs of collection, including reasonable attorney fees and legal expenses Manager incurs in enforcing any term, condition or covenant of this Agreement. The Guest consents to venue in the County where the vacation home is located, or as determined by the Manager. No amendment or modification of the Reservation Agreement shall be valid unless in writing and signed by all parties.

(View property-specific Terms & Conditions as part of the online reservation process.)

Questions? Call 801-382-7730